There is sometimes conditions like you need to earn some amount of credits in that particular month..pls check if it is fulfilled..if it is contact info@tripoto.com...if not, publish some trips or something..earn those respective credits
Just check that package which you want to redeem must have a statement Saying out of 800 credits you must earn 200-300 this month only, i guess you have not earned it this month thats why last months accumulated credits have not been taken into account. Kindly write one or two posts and try the same.
In some offers there are few terms and conditions like you need to earn some amount of credits this month to be eligible. You might want to check that.
Hi Aashish There are certain terms and conditions like you should earned some credits in that particular month. You can also write your query to info@tripoto.com
Hi Aashish, most of the packages need you to have a minimum amount earned in that same month. So it can be like for example 500 needs to be earned in this month and rest can be used from previous months. If all of that is right, you can contact tripoto team to understand the root cause of the issue.
Hi aashish
First check whether you've earned compulsory credits in that same month, if not publish some more trips, if yes report this to info@tripoto.com.
Do tell us how the query was solved.