I do not think that this is something for which you will receive an answer here. You should rather contact them via email or support system. This is a section for travel related questions and answers.
Hello Sultan,
If you have not redeemed your credits against anything but still your credits got deducted than this is a technical problem from Tripoto community so its better if you contact them via email in their registered email address and take help from their technical team which would be good for you.
HAPPY TRAVELLING.
I do not think that this is something for which you will receive an answer here. You should rather contact them via email or support system. This is a section for travel related questions and answers