At GR Travel, we excel at assisting you get your perfect vacation planned. Not just any vacation, but extraordinary journeys filled with inspiring and life-enriching experiences.
o Our way is unique. We match you with perfect travel resources which are a best fit in line with your travel interest to make your dream journey happen.
o We’re experts at finding and matching you with the Kashmir’s finest travel resources be it accommodation, transportation, communication, hospitality. Each travel resource partner on GR Travel is personally and meticulously screened by us. You’ll only be matched with resources which are true, genuine and way beyond your expectation.
o Our Executives excel at handcrafting and coordinating complex itineraries. Their expertise cover all logistics, transportation, accommodation, guides, and insider access to unique experiences – as well as 24X7 support throughout your trip
Prices & Quotes
• If a hotel included in a program is not available at the time of the reservation, we will substitute it for a hotel of similar category.
• All rooms provided in the tour are the base category room provided by the hotel. Room upgrades are available at most hotels. Please inquire at the time of reservation.
• Most programs can be customized. All itineraries are subject to change without notice. GR Travel – Handcrafted Journeys is pleased to send you a complimentary quote.
• We are happy to accommodate any changes and additional planning you would like as we want your vacation experience to be “extraordinary” and “handcrafted”. We ask our clients to recognize excessive planning can take significant time and as such we reserve the right to charge for additional amendments to the booking after the first quote is issued.
Complaints
Travelers having any complaints regarding hotels, houseboats, transport etc are advised to inform immediately at +918494030691 so that the same be readdressed on the spot. No complaints or refund for the same be entertained after the tour programs.
Check-in & Check-out Policy
Early check-in or late check-out is subject to availability and may be chargeable by the hotel. Below are the standard check-in timings which may vary in different hotels.
Kashmir: check in: 2 pm check out: 12 pm
Meals at the hotels/Houseboats:
Meals if included at the hotels will be subject to hotel policy. Timings of meals will have to followed as per policy. For further info, please inquire about timings and menu at the time of check-in.
Limits on GR’s Responsibility
GR Travel – Handcrafted Journeys is based in Srinagar, J&K with operations in Ladakh & Himachal. It purchases transportation, hotel accommodations, restaurant and other services from various independent suppliers that are not subject to its control. GR cannot therefore be liable for death, personal injury or any other loss that may occur (1) due to
any act or omission of any such supplier, or (2) by any reason of any other event over which it has no control. In the event that flood, drought, inclement weather or Earthquake, a comparable program will be substituted if possible. The above mentioned terms and conditions only briefly describe the terms and conditions applicable to GR programs.
GR Travel – handcrafted journeys reserves the right to change any of its policies /terms & conditions without any prior notice. Jurisdiction for any disputes arising from and related to the services provided by GR Tour & Travels shall be Jammu & Kashmir to the exclusion of all other courts. Disputes shall be resolved in accordance with the laws of Jammu & Kashmir as applicable.
Regardless of reason, cancellations are costly. To offset these costs, the following fees will apply. If you cancel, non-recoverable expenses of our suppliers will be charged, plus the following charges:
The following will be charged on cancellation of a tour
Cancelled before 21 days & more 25 % of total cost
Cancelled between 20-10 days 50% of total cost
Cancelled between 9 days or less & no show 100 % of total cost
If we change or cancel your holiday:
Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date.
We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you.
If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g.bad weather); we shall first try to offer alternative dates for the tour if the tour hasn’t already commenced.
If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you.
In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.
If you want to change your holiday plan:
After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.
Please note - If your tour is cancelled due to any reasons beyond the control of GR Travel like strikes, curfew, highway road closed, flight cancellation or any other such reason, GR Travel will not be responsible. The above cancellation policy will still apply. However, you can reschedule your tour without any cancellation fee up-to next 1 year from the date of travel