From the enduring Mountains of the Himalaya to the peaceful lakes and rivers, from the natural beauty of the valleys to the elegant grandeur of Kashmir’s best hotels, from the serene mornings to the pleasant nights of respite: while this may be your first vacation to Kashmir, you can be sure it won’t be the last!
Prices & Quotes
• If a hotel included in a program is not available at the time of the reservation, we will substitute it for a hotel of similar category (prices may decrease/increase accordingly).
• All rooms provided in the tour are for Standard/deluxe category (the base category room provided by the hotel). Room upgrades are available at most hotels. Please inquire at the time of reservation.
• Most programs can be customized. All itineraries are subject to change without notice. To receive an estimate, please contact us at +91 849 403 0691 or send an email to us at info@grtravel.co.in.
• Quotes GR Travel – Handcrafted Journeys is pleased to send you a complimentary quote. We are happy to accommodate any changes and additional planning you would like as we want your vacation experience to be “extraordinary” and “handcrafted”. We ask our clients to recognize excessive planning can take significant time and as such we reserve the right to charge for additional amendments to the booking after the first quote is issued.
Deposit Policy:
• Deposits must be received at time of booking. You are requested to pay a minimum of 20% as advance deposit enabling us to confirm your FIT or GIT bookings within 48 hours after confirming a Tour.
• Final payment must be received in our offices 7 days prior to tour departure. Bookings may be cancelled if deposit or final payment is not received by due dates.
• Please note that E-Documents are becoming commonplace. We will be sending E-Documents unless a request for Paper Documents is made.
Limits on GR’s Responsibility
GR Travel – Handcrafted Journeys is based in Srinagar, J&K. It purchases transportation, hotel accommodations, restaurant and other services from various independent suppliers that are not subject to its control. GR cannot therefore be liable for death, personal injury or any other loss that may occur (1) due to any act or omission of any such supplier, or (2) by any reason of any other event over which it has no control. In the event that flood, drought, inclement weather or Earthquake, a comparable program will be substituted if possible. The above mentioned terms and conditions only briefly describe the terms and conditions applicable to GR programs.
To Make It All Clear :
• We request our clients to strictly follow the time for all the sightseeing tours and transfers as per the program.
• Local sightseeing in Gulmarg, Sonmarg, Pahalgam is not included. In certain sensitive areas the vehicles are not allowed to stop or wait. We request you not to force the driver to stop the vehicle at such places, against his advice.
• We as your ground operators reserve the right to make changes to the tour program, without any prior information, but without compromising the services. There are certain aspects of the tour which we do not have any control. Hence we are making you aware of such areas. One such aspect is shopping. Lots of sellers will come to the hotels & houseboats to sell their goods. We take no responsibility whatsoever for the rates and quality. Second such aspect is pony rides in Sonmarg, Gulmarg & Pahalgam. We take no responsibility for services and charges for pony riding
• Transfers by Shikara boat from Shikara ghat/station to houseboat and back are provided free of cost, However occasionally during the season you may have to wait for 5-10 minutes for the Shikara boat to come and pick you up as each houseboat has one attached Shikara.
GR Travel – handcrafted journeys reserves the right to change any of its policies /terms & conditions with any prior notice.
Jurisdiction for any disputes arising from and related to the services provided by GR Travel – handcrafted vacations shall be Jammu & Kashmir to the exclusion of all other courts. Disputes shall be resolved in
Cancellation Policy:
Regardless of reason, cancellations are costly. To offset these costs, the following fees will apply. If you cancel, non-recoverable expenses of our suppliers will be charged, plus the following charges:
The following will be charged on cancellation of a tour
• Cancelled before 30 days & more 25 % of total cost
• Cancelled between 29-15 days 50% of total cost
• Cancelled between 14 days or less & no show 100 % of total cost
If we change or cancel your holiday:
• Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date.
• We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you.
• If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather); we shall first try to offer alternative dates for the tour if the tour hasn’t already commenced.
• If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you.
• In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.
If you want to change your holiday plan:
After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.
Please note - If your tour is cancelled due to any reasons beyond the control of GR Travel like, strikes, curfew, Highway road closed, flight cancellation or any other such reason, GR Travel will not be responsible. The above cancellation policy will still apply. However you may reschedule the tour on minimum expenses. Kindly ask your tour advisor at the time of cancellation.