If a hotel included in a program is not available at the time of the reservation, we will substitute it for a hotel of a similar category.

All rooms provided in the tour are the base category room provided by the hotel. Room upgrades are available at most of the hotels. Please inquire at the time of reservation.

Most programs can be customized. All itineraries are subject to change without notice. GR Travel – Handcrafted Journeys will be pleased to send you a complimentary quote.

We are happy to accommodate any changes and additional planning as you like. We want your vacation experience to be 'extraordinary' and 'handcrafted'. We ask our clients to recognize excessive planning can take significant time and as such we reserve the right to charge for additional amendments to the booking after the first quote is issued.

All payments must be received as per the deposit policy discussed at the time of booking. Bookings may be cancelled if deposit or final payment is not received by due dates.

Please note that e-documents are becoming commonplace. We will be sending e-documents unless a request for paper documents is made.

A particular tour with a specific choice of hotels may require a custom deposit policy. Kindly cooperate with us for that particular enquiry.

Regardless of the reason, cancellations are costly. To offset these costs, the following fees will apply. If you cancel, nonrecoverable expenses of our suppliers will be charged, plus the following charges.

If the package is cancelled 30 days before the departure date, 25% of the total trip cost will be charged as the cancellation fee.

If the package is cancelled between 15 to 29 days before the departure date, 50% of the total trip cost will be charged as the cancellation fee.

If the package is cancelled between 8 to 14 days before the departure date, 75% of the total trip cost will be charged as the cancellation fee.

If the package is cancelled between 7 days or less before the departure date or in case of 'no show', no refunds will be applicable.