What is a service provider?

A service provider is not necessarily a person, it could be an organization or enterprise that makes financial services delivery. The recipient of these services is entitled to select any provider for deliveries. However, it is vital for the individual to choose NDIS providers who suit their needs. These providers can be trusted as they meet stringent government grade and safety requirements. They are also registered with the NDIS.

Individuals who have been working with a particular service provider can inform their provider to register with NDIS. This is not compulsory though as recipients can make use of unregistered providers and registered providers.


How to become a NDIS registered provider

• The initial stage involves completing an online application form.

• Information in relation to the provider such as contact details of the provider, structure of organization, places of work and main official is offered.

• The registration groups of the provider are selected. This enables the NDIS to determine the Practice Standards applicable to the organization.

• A self assessment is done against NDIS Practice Standards applicable to the services delivered by the provider. Documents are also uploaded as proof to this.

• The next stage is to choose an approved quality auditor.

• After completion of the online form, an “initial scope of audit” document is received from the NDIS Commission via email. The document briefly encompasses the registration requirements applicable to the provider.

• The documents informs the provider on what kind of audit is required- verification or certification audits.

• The audit is done in relation to the provider’s overview and intricacy of the services being delivered.

• A suitability assessment of the application is done by the NDIS Commission.

• This suitability assessment verifies if the provider has been previously registered; has been earlier banned or previously convicted; has been disqualified from management; has experienced enforcement actions by legal authorities; or has been bankrupt under administration.

• The provider is contacted on the success of the application. Reasons are given on why the assessment is a success or why it isn’t.

• A certificate of registration enumerating the conditions and services of the provider is given out if the assessment is a success.

• If the assessment fails, the Commission can be consulted for a review between three months.

Code of conduct for registered providers

NDIS service providers are instilled with a set of codes for regulation of their conducts.

• They are to treat the privacy of disabled individuals with respect.

• They are to operate with honesty and transparency.

• They take swift actions to put the disabled in a position free from violence, abandon, exploitation, abuse and sexual misconduct.

• They operate with utmost respect in regards to the individual rights of the person with disability.

This code of conduct, however, is not only applicable to registered providers but as well as unregistered providers and NDIS Commission employees. These set rules have helped to ensure appropriate conduct of service providers and efficient delivery of financial services.