In the case of triple occupancy, the third occupant of the room shall be provided with a mattress/rollaway bed.

Early check-in and late check-out will be chargeable and subject to availability.

Car AC will not work in hills, usage of AC in the hills may lead to mechanical issues in the car.

Only 1 luggage is permitted per pax. If too many extra belonging, the client have to pay supplement charges for additional luggage vehicle and please inform the supplier in advance.

Non AC rooms will be provided in Munnar and Thekkady. AC rooms will be on request and subject to availability

Food booked during your tour would be by default vegetarian, you need to inform and book in advance for Non Veg items Meals.

AC in Houseboat will operate from evening 09:00 pm to morning 06:00 am only if you want houseboat with 24 hours AC facility you need to request it separately.

All houseboats are on sharing basis unless specified or requested on a private basis.

Houseboats with 24 hours AC are called luxury houseboats which are usually not available on sharing basis

If you are booked for a sharing accommodation, transport or activity, you have to strictly follow the timings (check-in and check out timings, drop and pickup timings) so your tour can be smoothly accomplished. W2D would not be responsible for any missed or unused part of your tour.

The car will run strictly as per the itinerary and it is not disposal unless it is not mentioned specifically, If the customer wishes to go market separately and want to go for a late evening dinner he has to pay directly to the driver.

The driver has fixed working hours and his working time is from 8 pm to 6 pm.

Guest Arrival / Departure details along with a working mobile no. the detail is important for smoother operations.

Entrance fee would not be included unless it is mentioned specifically.

Guest need to pay mandatory dinner costs and surcharges applicable in festive season like Christmas and New Year directly at the hotel unless it is not included specifically.

'Day at leisure' essentially implies that no sightseeing/activity is included for that day

Your drivers are good in driving with reasonable communication skills, although they hail from smaller locations and less educated background. At times their mannerism may not suit you, request you please maintain cordial behaviour with them.

During strikes the car will operate only as per the situation on ground, there will be no refund on unused services for that day, A customer who has to go for an Intercity transfers, airport/rail transfers, they need to leave before strike starts, otherwise they need to wait for strike to be over. Most of the cases you would get information about strike a day or two prior or during your travel, which is completely out of our control but W2D will try and help you as much as you can.

From booking date up to 30 days before the departure date: 10% cancellation

10 days before departure date: 100% cancellation