100% amount needs to be paid for flight tickets in advance for issuance of tickets unless specified otherwise; if flight fare has increased / decreased by the time payment reaches us, then the same shall be borne by the client and the quotation would be revised accordingly.

Cab / driver details will be provided 1 day prior to trip starting date. Customer is requested not to take follow up for cab / driver details after 1st instalment. Details will be forwarded to you under aforementioned time without fail.

Vouchers provided against the booking need to be verified by the customer and any discrepancy or non-inclusion of anything promised in writing by the sales rep (only on official emails) should be brought to notice within 24 hours from the date of receipt of the vouchers.

Any change in the itinerary / hotels / inclusions post booking must be recorded in writing between client and SOL. Any other form of communication regarding changes will not be entertained in cases of dispute.

All special requests like early check-In, late check-out, smoking room, non- smoking room, room with views, floors, king bed, twin bed, adjoining and / or interconnecting rooms are under hotel discretion and is strictly subject to availability. It can’t be guaranteed in prior by SOL.

SOL does not guarantee the hotels’ room services and food quality. However, in case of any concern, you may reach out to us immediately so that timely action can be taken.

The refund will be credited back to the same account from where the payment was made. For example, if the user used a credit card, 'Shoes On Loose' will make an appropriate charge reversal. If the user used a debit card, 'Shoes On Loose' will credit the money back to the debit card. On the event of cancellation and refund of partially utilised bookings upfront discount, promo code and 'Shoes On Loose' wallet discount availed at the time of booking would be deducted from the refund amount.

'Shoes On Loose' will be able to initiate customer's refund only after receipt and/or confirmation of refund from the vendors.

Instant refund would take up to 72 working hrs to get credited in customer's bank account.

In case of instant refund, please share valid bank details with cancel cheque attached. All refunds are processed by the method of payment used in the initial transaction. Once you have cancelled your booking, the refund will be credited by 'Shoes On Loose' within max 10 business days. However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company.

Normal refund would take 10 business days to get credited in customers bank account.

No refund would be payable for any requests made after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilised bookings shall accordingly be deemed to have been forfeited.

All refunds shall be processed subject to processing of refunds by the respective airline. If you fail to share the bank details within 48 hours, normal refund with the TAT of 10 business days will be processed by default.