Q. What are Credits?
Tripoto allows you to earn credits for certain actions you take on the Website, subject to Credit Policy mentioned below this section.
Q. How to earn Credits?
There are multiple ways in which you can earn credits as mentioned below:
Q. What is the value of one Credit?
The exchange value of one Credit is equivalent to INR 4, which is a limited offer and
may be modified/withdraw as per sole discretion of Tripoto, any time.
Tripoto reserves the right to change the exchange value and/or validity of the Credit at any time without notice to the user at its sole discretion.
Q. Can Credits expire?
Credits may set to expire and Tripoto reserves the right to change the validity/ expiry of Credits at its sole discretion without notice.
Q. How can I redeem Credits?
Credits can be redeemed on making a successful transaction towards a select holiay package at the time of making payment through a Payment Link facilitated by Tripoto on Tripoto’s website or for purchasing a Goodie Bag (if made available on the Website),
subject to terms and conditions provided by Tripoto.
If you have accumulated enough Credits, you will have the option of using Credits as one of the payment methods. The option to use Credits, as well as your balance and the monetary equivalent balance will be shown to you in the payment method area on the checkout page. Redeemable Credits can be used in conjunction with other payment methods such as debit/credit cards, net banking, wallets and more (as applicable) upto a certain limit, which will be displayed on the payment page. The Credits cannot be redeemed with any other discount/coupon which may be provided by the travel partner and/or Tripoto at any point of time.
Note: Any payment links that doesn’t display Tripoto’s logo/trademark shall be considered as an invalid payment. In this event, you will be solely responsible for your own acts.
Feel free to raise your concern with Tripoto at firstname.lastname@example.org if the Payment Link seems misleading or doesn’t display correct logo/trademark of Tripoto.
Q. Can I use Credits on other purchases on Tripoto that aren’t holiday packages?
No. Credits can be redeemed on purchase of a holiday package provided by designated travel partners or for purchasing a Goodie Bag (if made available on the website) subject to terms and conditions provided by Tripoto. You can also use them to book Tripoto’s Mindful Retreats.
Q. Can I transfer Credits to another account?
No, Credits cannot be transferred to any other account including bank account. Credits are earned and awarded on the website of Tripoto and redeemed on Tripoto, based on terms and conditions provided on the website.
Further, Credits cannot be exchanged/transferred/sold/gifted to any third party.
Q. I just published content on Tripoto, but I haven’t received any Credits, why?
Credits are awarded only after content uploaded is approved by Tripoto editors. Please wait for your published content to be approved.
Q. I invited a friend on Tripoto, but I haven’t received any Credits, why?
Credits are awarded only after a new/unique user has created an account and verified their email address. You will not receive Credits if your friend has an existing account with Tripoto.
Q. How would I know if the payment link shared by the travel partner is his own or sent through Tripoto?
All communication including payment links will have Tripoto’s logo and branding. However, if you feel that the payment link or communication is misleading and not generated through Tripoto, then you should ask the travel agent to share payment link generated through Tripoto’s system only. To raise a concern, please write to us at email@example.com
Q. Will my Credits be auto-applied at the payment page?
You will see the option to apply Credits at the payment page and you need to confirm in the check box to redeem these Credits. However, Tripoto retains the right to pre-apply certain Credits at its sole discretion which shall reflect on the payment page.
Q. Can I redeem all the available Credits?
No, you can redeem limited Credits which will be displayed to you at the payment screen. You can't redeem more or fewer Credits than the ones shown to you.
Q. Will I get my credits back if I cancel my transaction?
Credits once redeemed cannot be revived or refunded under any circumstances.
Q. Can I get my credits back after I have redeemed them?
No, Credits cannot be revived or refunded once redeemed by you. We encourage you to earn more Credits to avail benefits as per policies of Tripoto. Please refer to section 2 for more information on 'How to Earn Credits?'.
Q. How can I contact Tripoto?
You can write to us at firstname.lastname@example.org and get answers to any questions that you may have.