Whilst every effort is taken to ensure all information displayed is accurate; considerable information is accessed from our suppliers and we are not able to guarantee the accuracy of all information nor are we able to guarantee that their site is free of errors or faults.
Information regarding the properties and services mentioned is provided to us by the individual hotels or suppliers, including descriptions, facilities and visual images. Therefore we are not responsible for any variance in quality from the information supplied to us by the hotel or supplier.
We act as facilitators only for booking your holiday trip (in liaison with actual service providers). Please note that we are not service providers, hence our scope ends here.
In case of any problems, our customer service will use reasonable efforts to assist you and act as a point of contact with the supplier.
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.
TravelToogle does not accept any responsibility for third party services or service providers like airlines, hotels, ground suppliers etc. For example, airlines & ground suppliers are responsible for travel delays while hotels are responsible for inefficient service or lack of hospitality.
You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic.
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities is your sole responsibility.
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return.
SIM card is complimentary service. However, we shall only be providing the SIM card without any balance. As per govt guidelines, SIM can only be provided if traveller agrees to purchase any pre-paid plan basis the requirement. Traveller can contact us for the same or our sales executive will call the traveller approx.15 days before the trip start date.
Booking would only be processed once the initial amount is received by the customer.
In case, booking contains air tickets, the full amount is needed before the processing of the same.
In case, booking contains non-refundable hotel the full amount is needed (irrespective of the payment schedule) before processing of the same.
Please note that the payment schedule proposed by TravelToogle is tentative & can change any time based on supplier payment policy. For e.g, if the supplier wants payment early, we have to advance the payment schedule to meet his requirements.
Non-refundable hotels cannot be amended/modified once confirmed.
Please note that air tickets/hotels price & availability are dynamic. TravelToogle does not take responsibility if they are sold out/price increase while processing the booking. In such cases, alternative hotel/airlines are provided.
Travel documents include airline tickets, accommodation vouchers, tour vouchers or any other document, whether in electronic form or otherwise, used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including being non-refundable, non-date changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use.
All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised and confirmed by you at the time of booking.
TravelToogle always prides itself in according paramount importance to the customer service. Company employees/personnel are trained to treat customers with the utmost politeness, courtesy and respect in every interaction they have with them. This process is further reassured through continuous interaction audits, training & monitoring. Despite our best efforts, in exceptional circumstances, our services may be impacted and it’s our motto to reduce and minimize such circumstances to the maximum possible extent.
However, the company expects customers to respect and be courteous to the employees of the company and requests the customers to display mature understanding and desist from resorting to hostile and abusive behaviour. In such unlikely behavioural circumstances by the customers, the company reserves its right to take all such steps that may be deemed fit.
TravelToogle cannot and does not guarantee the exactness of any service in the package. For example, photographs of the interiors of hotel rooms posted on the internet have been provided by the respective hotels. Hence, TravelToogle does not guarantee the visual appeal of your room. TravelToogle wants you to have an enjoyable experience but we cannot and do not guarantee or represent that such a package will be as per your perception or imagination.
TravelToogle will not be liable for any indirect, incidental or consequential loss or punitive damages under force majeure circumstances
In case of unavailability of Parasailing due to weather conditions, IDR 50,000 would be refunded per person.
In case the weather condition does not permit the tour, it can be shifted or full refunds can be issued.
E-tickets once issued cannot be amended/cancelled at any circumstances.
In case the supplier does not arrive for the pickup or is not able to provide tours/transfers due to any technical reason, our liability is to refund the tours/transfers limited to the cost (buying price) of the cancelled tour
Sometimes we ask travellers to make their arrangements (in case of non-arrival of transfers or where suppliers are not able to provide the pickups). In such cases of reimbursements, bill/receipt from the service providers are needed for audit & compliance. In case bills/receipts are not available, screenshots of the same are also admissible for reimbursements. If bills/receipts/screenshots are not provided then the reimbursement would be limited to the purchase price of TravelToogle.com
In case any issue arises during the tour, the same would be taken into consideration while availing the services (from the service providers). Please note that no complaints are entertained once the service ends.
In case, the customer complaints of deficiency of services, he needs to submit his evidence in the form of a photo, video, etc., so that we can take the case with the concerned supplier. If no evidence is provided the case would be simply closed without any action.
Standard hotel check-in time is from 1400 hours to 1600 hours and check out 10.00 am to 12.00 hours.
International hotels general breakfast timings are between 7:30 am to 10:00 am.
Grant of visa is solely on the discretion of the particular country's Immigration Authority and TravelToogle is not responsible for any non-grant of visa to traveller.
There will be no refund and there will be applicable cancellation charges as implicated by the supplier - hotel, airline, transport, etc.
When we say that your transport (arrivals, departures and sightseeing) will be by ‘seat-in-coach basis’, all we mean is that a comfortable van/bus/coach will be provided to you depending upon the total number of arrivals. Please note we will be clubbing passengers arriving around similar time and dropping at various hotels. In case you don't approve of the same, we recommend you to book a private vehicle at a supplement cost. All the transportation is deemed on SIC Basis until & unless specified otherwise.
It shall be solely your responsibility to hold valid travel documents like passports, visas and other statutory clearances like immigration, to enable you to travel on the tour hassle-free.
As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments, the operator shall neither be responsible in case of non-granting of such documents nor will he be liable for any delay, denial or other related act/omission or any loss, expense, damage or cost resulting therefrom.
In the case of national park fees for Thailand customers, it needs to be paid directly by the customer to the Thai Govt unless specified otherwise.
In case of parasailing not been able to do due to wind conditions, IDR 50,000 would be refunded per person.
Package with glass bottom boat to Turtle Island need to pay entrance fee/donation to enter the island at IDR 20,000 per person i.e. approx. 100/- per person.
In case of any discrepancies in the mail against your request in terms of vouchers, flight tickets and any other related document, please notify us within 24hours. Failure to do so will mean that we understand that all information’s in the document is correct. Last moment changes will not be entertained.
Complimentary services are always subject to availability at time of consumption. If due to any unfavourable conditions, services not provided, in that case, no refund will be processed neither TravelToogle can be challenged for substitute services
TravelToogle is responsible for only making the reservations for you and is not responsible for any kind of flight delays, flight re-routing, flight cancellation etc. We will assist you to make any alternative arrangements to the best of our capabilities. Charges for the same will be borne by the client.
As per the airline rules, the standard check-in time begins 3 hours before departure for international flights. If the client is not able to catch/board his flight by any reason, TravelToogle is not responsible. We will assist you to make any alternative arrangements to the best of our capabilities. Charges for the same will be borne by the client.
Once the package is booked and the invoice is generated, the client is responsible for keeping track of the payment dates. If we don’t receive the payment as per the schedule there are fairly good chances of auto-cancellation of the package. If there is any delay in payment from the scheduled date, your booking will be auto released by the system due to unavailability of payment.
Passport's front page and the last page is mandatory to provide before the travel date of all the travellers.
Last moment changes in timings from the airline will not be entertained. No refund will be provided.
Extra hours are chargeable @USD 5 per hour.
Package price is not applicable from 20th Dec 2019- 5th Jan 2020 for peak session surcharge.