100% amount needs to be paid for flight tickets in advance for issuance of tickets unless specified otherwise; if flight fare has increased or decreased by the time payment reaches us, then the same shall be borne by the client and the quotation would be revised accordingly.
Cab and driver details will be provided one day before the trip starting date. Customer is requested not to take follow up for cab or driver details after first installment. Details will be forwarded to you under the aforementioned time without fail.
Vouchers provided against the booking need to be verified by the customer and any discrepancy or non-inclusion of anything promised in writing by the sales rep (only on official emails) should be brought to notice within 24 hours from the date of receipt of the vouchers.
Any change in the itinerary or hotels or inclusions post-booking must be recorded in writing between client and SOL. Any other form of communication regarding changes will not be entertained in cases of dispute.
All special requests like early check-in, late checkout, smoking room, non- smoking room, room with views, floors, king bed, twin bed, adjoining and/or interconnecting rooms are under hotel discretion and is strictly subject to availability. It can’t be guaranteed in prior by SOL.
SOL does not guarantee the hotels’ room services and food quality. However, in case of any concern, you may reach out to us immediately so that timely action can be taken.