The hotels, flights, sightseeing, tours, transfers you have been given in the itinerary are as per your requirements and you accept and agree to pay in full for the entire package as quoted to you in this proposal and itinerary. Once you agree to pay means you have read agreed to all the terms and conditions mentioned below. We also reserve the right to amend the terms and conditions at any point of time.
Booking is subject to availability only after final payment.
Standard hotel check-in time is 1400 to 1500 and check out time is 1100 to 1200 hrs.
Early check-in and late check out is at the sole discretion of the hotel property. It is not our responsibility and we do not commit on behalf of any hotel.
Flight fare, visa Fees and all non-refundable components of the package are to be paid in advance for issuance of those services. We will not be responsible for any increment of the price of these services.
We reserve the right to use an alternate accommodation of an equal or higher standard (in case of unavailability).
Resort fees & city taxes will be charged extra at all hotels at the time of check-in/check out. Guest need to pay directly to the hotel. Resort fees and City taxes/Tourism taxes are at the discretion of the hotel property.
Please be on time for all the tours and transfers. Seat-in-coach transfers are on fixed timings and will not wait for you if any delay from your side.
No refunds either in part or in full will be made for any unutilized service.
All the sightseeing tours and excursions are organized by local companies of that particular destination.
We might change the tour dates/days depending upon availability and same shall be conveyed to you at the time of final handover or while on tour.
Booking once confirmed can be requested by a customer for cancellation, charges for which shall be advised at that time.
In an event of cancellation of the tour package or any part thereof on any grounds, the cancellation policy of the airline, hotel and tour operator shall apply.
Passport copies – For International Travelers (valid for 6 months till the completion of the tour) is the responsibility of the traveller. Travellers are advised to check that passports are valid and eligible for international travel. Travalpha Tour Pvt Ltd or affiliated parties will not be liable for a passport being declared ineligible for entry/ex.
Final handover of Hotel vouchers and other land services will be done only 7 days prior to the departure, only after the full payment made at least 20 days prior to departure.
Delay in payments shall lead to delay or non-booking of services or even increase in the cost of the package. The company reserves the right to cancel or revise the package at this time.
We do not guarantee any Visa or permits to any country; we provide visa assistance through a third-party vendor and we are not responsible for any delays and rejections of Visa.
In case of any expense done on services which were promised by us to the client during his tour, were part of his initial package but did not receive them for a reason & we have agreed in writing to refund the amount to the client a receipt/bill of the payment done would need to be produced by the traveller/guest to avail this refund.
Any refunds will be processed in 10-12 working days.
We shall not be held responsible for any problems happened on tour due to any third-party vendor or any circumstances which are not in our hands.
Booking cancelled due to natural calamities, political turmoil, VISA rejection or other means which are beyond our control will be subject to the actual cancellation policy of the airline, hotel & other service providers.
We suggest you check the rating and reviews, location etc. online before accepting the offer
In the case of SIC tours, we shall not be held responsible for the seat allocation given by the vendor/tour operator at the time of taking the tour. Usually seat allocation happens on first come first serve basis.
As flight fares are dynamic & incase there is a change in Flight Fares before issuance of the flights we shall not be held responsible for the change in fare and shall inform the client for the difference in fare payable or give to the client an option for refund of the airfare requested by us.
In case of non-compliance of payment terms, we reserve the right to cancel the booking.
We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we will offer you alternative tour dates/tours. If the alternative date/tour is not acceptable, or you do not wish to travel as individual travellers, we would refund the money paid by you without interest after deducting any costs incurred by us on your behalf.
If you wish to cancel your booking, you must notify us in writing. Cancellation charges shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.
In case of cancellation, we will check the cancellation with Airline, hotel and other service providers and shall update you in 7 working days after we receive your cancellation request.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. We urge passengers to review travel prohibitions, warnings, announcements and advisories issued by the government prior to booking travel, particularly when travelling to international destinations.
In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company.
If the dispute is not settled by mediation within 30 [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator to be appointed by the Company. The Arbitration proceedings will be in Delhi. The arbitrator's decision shall be final and binding on both parties. In case of any dispute concerning the award, the courts in Delhi alone shall have exclusive jurisdiction.
This contract will be governed by Indian law. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court/forum/tribunal in Noida only.