There is no contract between the company and the client until the company has received the initial deposit amount of the specified tour package. Payment must be received following the procedures of payment policy.
In case, the customer wishes to cancel his/her booking before 15 days to the travel date because of whatsoever reasons including accident, illness or any other personal reasons including non-payment of the balance payment, the company is liable to recover cancellation charges from the client.
All cancellations are to be communicated in written.
Advance amount 50% is also non-refundable in case the cancellation is done within 15 days to the travel dates or no show scenarios.
Advance token amount 25% is non-refundable in any cases.
In exceptional cases like instant death, the company can refund the advance payment amount but after deducting its necessary service charges.
Please note that the company would also need the death certificate for the same to initiate a refund.
The company has complete authority to change the package costing if in future there is a hike in tariff & taxes of hotels, transportation or any other additional services provided.
Only those services will be provided to the customers as mentioned in the booking voucher.
Any complimentary services (if not provided) cannot be claimed in form cash/money/alternative services.
Service charge and service tax is different.
In case the client wishes to prepone/postpone his or her travel dates, we request you to kindly reach us 7 days before journey date via mail.
The customers can postpone/prepone their tour once without any additional charges (if intimated before 7 days of travel date in written). However, postponing & preponing the second time will attract additional charges.
Also note that few service providers (hoteliers, transporter etc.) may apply to postpone/prepone charges even after meeting above requirement. In such cases, the postpone/prepone charges will be deducted from the advance amount deposited.
In all prepone or postpone scenarios, the services and the costing will be subject to availability of hotel/Volvo and season/off-season time.
We do not accept any change in plan within 7 days of travel date. However, in rare cases like adverse climatic conditions or strikes, the package can be postponed which will be intimated to you beforehand.
The validity to utilize your advance payment in prepone/postpone scenarios is 1 year from the date of an advance payment.