Advance payment of INR 10,000/- per person is required to initiate the booking process.
The balance has to be paid after receiving the hotel's confirmation voucher, or as per the cutoff date, if the booking is made more than 40 days prior to arrival.
50% advance has to be paid if the booking is made within 50 days prior to arrival date.
100% advance has to be paid if the booking is made within 40 days prior to arrival date.
Booking under any special promo/offer require the full amount and without considering any number of days and shall be totally non-refundable.
Any change in the itinerary post-booking should be recorded in writing between the parties over email. Any verbal/oral communication regarding changes in earlier agreed package/hotel/inclusions/itinerary will not be entertained in case of a dispute.
100% amount needs to be paid for flight tickets in advance for the issuance of tickets. If the flight fare has increased/decreased by the time payment reaches us, then the same shall be borne by the client and the quotation would be revised accordingly.
Room bookings are subject to availability at the time of booking with the hotel. In case if the booking cannot be processed for any reason, or in case of any issues with the booking, the liability of DS Holidays shall be limited to refunding the amount paid by the client.
In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. DS Holidays is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
Please remember that all special requests like early check-in, late check-out, smoking room, non-smoking room, views, floors, king bed, twin bed, adjoining and/or interconnecting rooms are strictly subject to availability upon arrival and same cannot be guaranteed prior.
Cost of expenses of personal nature at the place of stay, such as laundry, telephone calls, room service, alcoholic beverages, mini bar etc. and other things that are not mentioned in the inclusions will have to be borne by the traveller.
For SIC transfers, please reach SIC pick up spot at least 10 minutes prior to actual timings - any delay by the passenger in reporting on time may lead to loss of service and will not be refundable by DS tours and travels.
In case of missed transfers due to flight delay or delay on the part of the client, no refund shall be applicable and the client has to make alternate arrangments on their own cost.
The travel bookings done by DS Holidays are subject to the applicable requirements of visa which are to be obtained by the individual traveller either directly or through DS Tours. DS Tours is not responsible for any issues, including the inability to travel, arising out of such visa requirements, or delay in visa processing, and is also not liable to refund for the untraveled bookings due to any such reason.
Any increase in the price charged by the company on account of change in the rate of taxes or imposition of new taxes by the government has to be borne by the customer
The user expressly agrees that use of the services is at their sole risk. To the extent DS Tours acts only as a booking agent on behalf of third-party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall DS Holidays be liable for the services provided by the service providers.
DS Tours do not take guarantee for any services revoked from the hotel without prior notice
DS Tours shall not be liable for any losses incurred by the travellers due to violation of rules of local government
In case of delay in payment by the due dates communicated, DS Tours reserves the right to cancel the booking and recover the cancellation and other applicable costs from the customer.
In case of cancellation 40 days prior to travel date, airline cancellation charges plus Rs.15000/- per person will be charged as the cancellation fee.
In case of cancellation within 40 days prior to travel date, airline cancellation charges plus 50 % of package amount per person will be charged as the cancellation fee.
In case of cancellation within 30 days prior to travel date, airline cancellation charges plus 100% of package amount per person will be charged as the cancellation fee.
Bookings made under special promo/offer without considering any number of days and shall be totally non-refundable.
Cancellation amount/charges will be calculated as per total booking amount, irrespective of whether full booking amount has been paid or not.
Any amendments/additions to the package (dates, inclusions, itinerary etc), will be done at an extra cost to the customer. Changes made to the package will be made as per cancellation policy of the original package and customer has to bear the cost incurred due to this.
The USD conversion rate would be considered as prevailing as of that day when the final payment is made as per our card rate which includes the remittance charges, bank charges, govt taxes and other charges which are involved in international payment remittance
All disputes shall be subject to Delhi jurisdiction.
There can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honour the confirmed bookings due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If DS Holidays is informed in advance of such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that DS Holidays being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.