GENERAL

Please note that once your booking is confirmed, you will receive an e-mail on your registered email confirming your booking. However, if you would like to get in touch with us please call us on 0124 416 3001. We are open all 24 hours, seven days a week.

The above price is not valid for travel during the trade fair period and special events. Block out dates includes Christmas, New Year, Chinese New Year and Easter holidays.

Please note that these packages are customizable, which means that you will be able to make changes to the itinerary/activity if you so desire. The final payment will be calculated as per the activities reflecting on the website which will be outlined in the confirmatory e-mail sent to you

Please note that the itineraries are subject to change. The inclusions, however, will remain the same.

Confirmation voucher will be sent after the receipt of complete package payment.

The rate can be changed without prior notice due to unforeseen circumstances or fluctuation in currency & taxes.

In case guests have to reach railway station/airport/bus stand earlier for their onward journey, they will have to arrange it on their own. Timings of any such departure should be notified at the reception at the time of check-in.

Individual transfer is available on request (chargeable).

In case your package needs to be cancelled due to any natural calamity, weather conditions etc. Brightsun Travels shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors.

If payment is not made as per the schedule provided in the first booking confirmation e-mail, Brightsun Travel reserves the right to cancel the booking after attempting to get in touch with you. Refunds would be as per the package cancellation policy.

FLIGHTS

The passenger names in the booking form should be exactly as per passports. Brightsun Travel will not bear any liability for the name change fee, if incorrect names and ages have been added at the time of booking.

Please note that if your package includes a flight which is a low cost carrier (SpiceJet, IndiGo, AirAsia, Air India Express, Go First etc.) then baggage will not be included in the package. Baggage can be added as per your requirement at an additional cost depending on the airlines and destination. Our Travel Expert will attempt to get in touch with you within 24-hours after the booking has been confirmed for baggage addition.

Please ensure that baggage requirements are given to our Travel Expert latest by 5 days before the date of departure.

HOTEL

Rooms are subject to availability at the time of confirmation and the next best alternative will be provided if your first choice is not available. Supplement cost may apply.

Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in, or a late check-out is solely based on the discretion of the hotel.

In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to the customer in another hotel of a similar category.

Personal expenses such as laundry, telephone calls, room service, alcoholic beverages, mini bar etc., are not included.

Certain hotels abroad may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel’s policy.

SIGHTSEEING ACTIVITIES/TRANSFERS

Please note that 'Day at Leisure' essentially implies that no sightseeing activities have been included for that day.

Kindly be on time for your activities, tours and transfers. Most countries are quite strict about following a schedule.

In case of cancellation, 100% of the package cost will be applicable as the cancellation fee.

Flights: the cancellation policy of flights is determined by the airline that you have booked with and our cancellation policy will mirror the same.

Hotels: all hotel cancellations are basis hotel cancellation policy mentioned in the vouchers. Any refunds or cancellations are subject to this policy.

Trains: the cancellation policy of trains are determined by the train company that you have booked with and our cancellation policy will mirror the same.

Activities and transfers: all activities and transfers cancellations are basis their own cancellation policy mentioned in the vouchers/itinerary PDF. Any refunds or cancellations are subject to their policy.

Visa, insurance, planning fees and other taxes: no refund shall be provided for the same upon cancellation.