Customers are requested to carry the valid photo ID proof and the hard copy of complete voucher provided by Unexplored Himachal to present the hotel and avail the services through booking In case the travelers fails to board the Volvo or deluxe bus on time, the transport arrangements shall be done from on their own.

The cab services will be provided as per the stated itinerary and thus can’t be used on disposable basis i.e. as per wish.

The check in-out time shall be as per hotel policies. Also, any early check-in or late checkout will be subject to availability and hotel rules.

Guests are advised to follow the meal timing instructed by the hoteliers. As for any un-availed meal neither it will be refunded or adjusted in the package amount.

Rohtang Pass sightseeing is closed on Tuesdays. Hence we can alter your sightseeing days to cater a smooth tour to you.

NGT (National Green Tribunal) do not allow more a 1000 vehicles a day to Rohtang pass. Thus, the rohtang pass sightseeing can be re-scheduled depending on the permits obtained online.

If the vehicle permit is obtained for Rohtang pass, the taxi will take you “upto snowline” only as per the government’s security instructions.

The transport services and hotel amenities differ from place to place. So, keeping the geographical difference in mind, we request you to kindly do on lacking terms of service providers i.e. transporters, hoteliers etc.

The Guest will themselves be reliable for any loss of property or life from their end.

Unexplored Himachal shall not be reliable for any inconvenience caused due to bad weather, strikes or any disruptions arisen by the government.

For any extra services availed by the customer, extra cost will be levied for the same.

Unexplored Himachal will not be responsible for any compensation if the company or the customers are forced to cancel the booking due to any outside uncontrolled situation.

When the change or cancellation arise from circumstances amounting to “force majeure” i.e. extraordinary event or circumstance such as a war, strike, riot, acts or threats of terrorism, crime, or an event described by the legal term act of God (hurricane, flood, earthquake, volcanic eruption, etc.) or for any other reason beyond our control Unexplored Himachal shall not be liable to refund the amount already deposited.

50 % of the total package is mandatory to reserve your tour package. However, this amount may vary depending on your tour dates and package selected.

After paying the desired amount, do forward us the screenshot of the payment.

The remaining payment of the package will be collected just before starting the tour.

Customers are requested to make some advance payment for the confirmation of the booking and also make the balance payment clear as per the policy or discussion with us.

The refund of the amount would be processed as per deduction guidelines outlined below.

Booking amount is not refundable.

Cancellations up to 50 days prior to departure date - full refund

Cancellations up to 30 days prior to departure date - 10% deduction

Between 30 days to 15 days prior to departure - 50% deduction

Less than 15 days of departure - No cash refund

Please note that in case of booking with a partial amount, the deduction amount would be calculated with respect to the overall event fees only. The amount would be adjusted from the partial amount deposited to calculate the final refund amount.

The amount for refund processing would always be calculated basis the net amount paid for booking the event w.r.t the base price of the event (excluding additional components like transport, rent, portage, etc.).