Passports & Visas: All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travelers on the booking have a valid Indian passport. If this is not the case, you must let us know.

Travel Insurance: We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements.

Prices: All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you.

Liability: To the extent permitted by law, neither Eventours Travels LLP nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.

Schedule Changes: We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.

Governing Law: If any dispute arises between you and us, the laws of India will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Guwahati, Assam India, and waive any right that you may have to object to an action being brought in those courts.

Cancellation/ Modification Policy

Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

No cancellations are entertained for those products that the Eventours Travels LLP marketing team has obtained on special tours like Group Tour, etc. These are limited occasion offers and therefore cancellations are not possible.

Eventours Travels LLP or its affiliate partners will not be liable for any Visa rejections and Hotel cancellation policies would still stand as they are.

Refunds can only be given in cases of inclusions mentioned in package confirmed by customer are not delivered by booking agent. Refunds will not be given in any other case.

If due to unforeseen circumstances, the traveler has to pay for the inclusions already mentioned in the package, refund claims for the inclusions part of the package may be considered and refunded upon submission of proper receipts, provided this was pre-informed to Eventours Travels advisor or their vendors.

Eventours Travels LLP guarantees delivery of services booked through Eventours Travels. In case part package is booked by traveler themselves or outside of Eventours Travels LLP, no claim against such services shall be entertained.

In case local attractions are closed for maintenance/weather conditions/government orders/strike/curfew/natural calamity/other unforeseen reasons, Eventours Travels/vendors will try its best to reimburse the traveler appropriate amount against the same in case refund is possible. However, Eventours Travels/vendors are not obligated for the same and cannot be held liable against it.

Refund Policy

Under this policy:

If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue applicable refund provided such refund is sought pursuant to cancellation and the request for same is made within 72 hours of your purchase and shall be further subject to the travel agent having not processed your order.To request a refund, simply contact us with your purchase details within three (3) days of your purchase.

Please include your order number/Invoice number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period however; we shall not be liable for any default caused in processing the refund amount owing to the delay caused by processing bank.

Any amendments/additions to package (dates, inclusions, itinerary etc), will be done at extra cost to the customer. Changes made to the package will be made as per cancellation policy of the original package and customer has to bear the cost incurred due to this.

In case of force majeure cases (such as curfew, riots etc), Eventours Travels LLP shall not be liable for any losses made thereof.

Circumstances amounting to “force majeure” include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, acts of God, adverse weather conditions, and all similar events.