The customers have to reach the pick-up location mentioned in the itinerary on given time. If delayed for more than 45 minutes 'TheSearchingSouls' holds the right to leave behind the individuals who are late.

Usually, trekkers are clubbed together with other participants to make a group. The group travels together in a shared vehicle.

The pick-up vehicle depends on the number of members. The vehicles provided will be as per below norms:

No of persons (1-4) : Hatchback - Alto, Swift or equivalent vehicle

No of persons (5-8) : Tata Sumo/Mahindra Bolero or equivalent vehicle

No of persons (9-12): Tempo Traveller

'TheSearchingSouls' has third party vendors who look after the transport and we don’t have our own fleet. You may choose to come to the base camp on your own as well.

Meals during transportation has to be paid by the individual and is not included in package cost.

We have a clear payment policy which will withstand on all conditions. Anyone giving assurance less or more than the quoted amount must not be entertained.

We have a clear cancellation policy which will withstand on all conditions. Anyone giving assurance less or more than the quoted amount must not be entertained.

We expect our trekkers to carry their own back packs which has your personal belongings – clothing, toiletries etc. In case a person is not able to or doesn’t wish to carry their back pack they may offload their back packs on mules which will cost them from INR 300/day to INR 500/day depending on the trek.

If someone wishes to offload their back packs they need to inform on the first the of the trek. After that we will not be able to consider.

'TheSearchingSouls' is not responsible for any loss/damage of your gears /equipment or any other belonging during the trek.

We have designed the itineraries to complete the trek in safest possible manner. Individuals are requested to follow their trek leader. Sometimes taking short cuts or being callous during the treks may lead to accidents.

Our trek leaders have pulse oximeter and basic first aid only.

Our trek leaders have the right to send you back to the base village if your oxygen levels fall below 70 or in case you have any kind of sickness.

In case of an unfortunate event, a medical emergency or an injury. Doctors don’t with the team so an individual has to be rescued to the nearest hospital. 'TheSearchingSouls' team will make arrangements for your rescue but the expenses of the rescue has to be paid by an individual.

Accommodation will be allotted by our trek leaders. The members have to accommodate as per the guidelines given by the trek leader.

Accommodation will be on triple sharing basis in Quechua T3 Tents and twin-sharing basis in Quechua T2 Tents.

We only provide vegetarian meals during the trek.

Case 1: If the trek is cancelled by 'The Searching Souls'

(a) In case the trek is cancelled by 'The Searching Souls' due to any unavoidable circumstances like Bharat bandh, road block, natural calamity, landslides etc. we will provide a trek coupon where you can opt for the same trek or a different for a period of one year. in case you want to change the trek the amount you paid will be deducted if the new trek cost is greater then the cancelled trek and if the new trek cost is less the remaining amount will be refunded.

(b) In case of booking of less than three members and the trek is cancelled due to no further trekker available, the customer will get full refund and will get a discount coupon of 10% having validity for a year.

Case 2 : If the trek is cancelled by the customer

(a) If the trek is cancelled by the customer prior to 45 days of booking date - 100 % of the total trek fee will be refunded i.e no cancellation fee.

(b) If the trek is cancelled by the customer between 30-45 days of booking date - 70 % of the total trek fee will be refunded.

(c) If the trek is cancelled by the customer between 15-30 days of booking date - 50 % of the total trek fee will be refunded.

(d) If the trek is cancelled by the customer between 1-15 days of booking date - No amount will be refunded.