​Book a Trek/Weekend Getaway: The booking of any of our product can be done either through online transaction or through a consultant whose number will be mentioned for that particular trek/weekend getaway. Any other medium will not be entertained.

Disclaimer: For all the treks and adventure activities mentioned in weekend getaways, the customer has to sign a disclaimer hereby declaring that The Searching Souls will not be responsible in case of any misfortune.

Customer Safety: We go by the words “your safety is our priority”. In accordance to that, it is imperative for all individuals/customers to carefully go as per the instructions given by The Searching Souls team, in case of injury due to abiding any of the instruction we will not be held responsible.

Privacy policy: We have a separate privacy policy which clearly indicates the do’s and Don’ts and individuals must stick to that.

Cancellation Policy: We have a clear cancellation policy which will withstand all conditions. Anyone giving assurance less or more than the quoted amount must not be entertained. Also in case of cancellation of any trek/weekend getaway, the individual will not be eligible for any refund.

Payments: The Searching Soul has a clear payment policy one must abide by it. In case the payment has been done partially the remaining amount should be paid 12 hours prior to the completion of the trip.

Facilities: All our inclusion are well mentioned in all our itineraries. The customer will be charged extra for facilities other than the mentioned facilities.

Medical illness: In case of any medical illness or casualty during the trek / Weekend Getaways, The Searching Souls team will make arrangements to the nearby medical facility but the expenses have to be paid by the individual.

Environment Policy: The Searching Soul has very strict policies related to the wellness of the environment. We follow a no litter policy at all our campsites and weekend getaways. Anyone abiding any such policy may be fined and also may result in cancellation of his/her tour.

Accommodation: Accommodation will be provided only to the concerned and registered individual. An individual does not hold the right to share the details.

Case 1: If the tour is cancelled by The SearchingSouls -

(a) In case the tour is cancelled by the Searching Souls due to any unavoidable circumstances like Bharat bandh, roadblock, natural calamity, landslides etc. we will not be able to refund any amount.

Case 2: If the tour is cancelled by the customer -

(a) If the tour is cancelled by the customer prior to 60 days of booking date - 50% of total package cost will be refunded

(b) If the tour is cancelled by the customer between to 30-60 days of booking date - 30% of total package cost will be refunded.

(c) If the tour is cancelled by the customer between 0-30 days of booking date - no amount will be refunded.

Note: In case of seat transfer to a friend

(a) You can anytime transfer your seat to your friend but he/she has to fulfil all the formalities before the day of the event.

(b) Replacement would not be applicable on any public transport booked for the original participant, in that case booking for a new member has to be done again.

Refunds are initiated and will reach to your account between 1 -14 working days of cancellation.