It is better to plan the journey by yourself.. If you have already read bad reviews about them.. its better you cancel their plan and plan the trip as per your desire.
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Reviews really matter..sometimes just don’t judge if one or two reviews are negative because that can vary person to person and some people are always pf complaining nature but if maximum reviews are negative then obviously don’t go with them..that means there can be something really troublesome.
Do your research and make a few calls to the hotels. Do it yourself. You'll enjoy doing it. Plus ask people at the forum if you have any queries!