Hey Vishnu, after redeeming you have been sent a mail already. Please check your promotional mail tab/folder. Let me know if you are still facing any issues.
Hi, do let us know what the Tripoto Team has done about this. Rather unprofessional to simply say, "better luck next time" If they haven't done anything to help you out, start tweeting. Also there are YouTube vloggers collaborating with Tripoto - you can start commenting on their videos on how unprofessional the team really is. Start asking the "ohg -so famous - travel vloggers" if its worth it to collaborate with such unprofessional people.
You definitely need to contact the support service operators. Personally, I used the USPS. The shipment is insured for $ 100 without additional fees (with additional payment, you can insure the mail for a large amount at the request of the client). Each parcel will have a special departure number by which you will be able to track the location of your parcel in the United States. I do this with the help of a special service https://www.postsendungsverfolgung.com/de/. I hope this helps you. Good luck!