There is sometimes conditions like you need to earn some amount of credits in that particular month..pls check if it is fulfilled..if it is contact email@example.com...if not, publish some trips or something..earn those respective credits
Just check that package which you want to redeem must have a statement Saying out of 800 credits you must earn 200-300 this month only, i guess you have not earned it this month thats why last months accumulated credits have not been taken into account. Kindly write one or two posts and try the same.
Hi Aashish, most of the packages need you to have a minimum amount earned in that same month. So it can be like for example 500 needs to be earned in this month and rest can be used from previous months. If all of that is right, you can contact tripoto team to understand the root cause of the issue.