No refund will be made for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable. Room allocation is done by the hotel depending upon availability at the time of check-in in the category of room as specified on your confirmation voucher.

No refund shall be claimed, if the services and amenities of the hotel were not up to your expectations, it will be considered on case to case basis.

Due to the extremely strict security measures at the airport during peak season, guests are requested to leave for the airport at least 4 hours before departure. We are forced to enforce this rule as there are 4 security barriers to pass before reaching the airport. And there are regular traffic jams for a couple of kilometres outside the airport.

If the cancellation is done 45 days before the departure date, 10% package cost will be charged as the cancellation fee.

If the cancellation is done 44 to 35 days before the departure date, 20% package cost will be charged as the cancellation fee.

If the cancellation is done 34 to 21 days before the departure date, 30% package cost will be charged as the cancellation fee.

If the cancellation is done 21 to 14 days before the departure date, 80% package cost will be charged as the cancellation fee.

If the cancellation is done 14 to 0 days before the departure date, 100% package cost will be charged as the cancellation fee.