Changi Airport and Srilankan Airlines - So we landed to the world's best airport and felt like we have landed to some sci-fi city! What a transformation from moderate Colombo Airport to Changi Airport! Since we had same airlines and long transit hours from Mumbai to Colombo to Singapore, we had requested that we receive our baggages directly at Singapore. Upon reaching Changi, we started hunting our baggages and they nowhere to be found. We checked with lost and found department too but that was not much help. After speaking to few officers, we were told to check the belt where our airline baggages were rolling and there we saw it lying on the ground, unattended, mishandled and damaged near the belt (it was lying there since 2 days and nobody bothered to move it!). We never expected Srilankan Airlines would be so irresponsible and careless! After picking up our bags, we found one of the bags handle broken and my bag's key code was tempered which didn't let me open the bag until we had to break the key lock to open it (ufff!). Not a good experience on Changi!. Moving on to further we had to go North Point mall from the Airport.