We were at Ooty for 4 days and what we experienced with Hotel Darshan was way beyond expectations. First and foremost it is located just opposite the lake due to which you get a nice and serene view of the lake in the morning.
The next part is the rooms and connectivity. The rooms are spacious, well maintained and super clean. In fact, the bathrooms are so clean that you do not find even a single speck of stain on the bathroom floor. They have 24 hrs hot water which makes you feel fresh after taking a bath in the cold weather. Apart from this their connectivity is amazing. Even in hill stations like Ooty, they have really fast wifi which keeps you connected seamlessly throughout your stay.
The best part that we loved was the minute details they look upon in providing service to their customers. Even the manager is so down to earth, and he himself will come and ask you during breakfast about the experience of your stay and is there any need for improvement. Two people I would definitely mention. One was Mr. Sagar who was tasked with the housekeeping of the room. He made sure that everything was in the perfect place in the room. In fact, he went ahead and even provided us with beautiful decorations through towels which were appreciable to make the customer happy.
The next person was Mr. Shintoo. He was responsible for table service. An amazingly polite person who provided us very good and prompt service we needed for anything related to food throughout our stay. By the example of these, it shows the staff's dedication towards maintaining service quality.
The only thing we did not like is that 80 percent of their breakfast is the same all 365 days of the year which is not good since then it becomes boring to have the same breakfast throughout your stay. This should be changed by adding various items and menus. Apart from this the stay experience was amazing and would definitely recommend going ahead and booking this hotel.