As a major relief to customers, Air India has now decided to not charge cancellation fee from customers if they decide to cancel their ticket within 24 hours of booking. The new order which will come into effect from May 1, will also allow customers to make changes within a day without having to pay any extra fee.
However, this facility will be available only if the flight is scheduled at least seven days after the booking date.
On February 27, the Indian aviation regulator DGCA had issued a "passenger charter" specifying the rights of air travelers. The national carrier has implemented one of the provisions to offer the relief to its flyers.
Air India's Chairman and Managing Director (CMD) had issued a charter on April 24 stating, "It has been decided that for sale and travel, effective May 1, 2019, all domestic tickets will have the free look-in option for change and cancellation as prescribed by the DGCA."
"The passenger has an option of cancelling or amending the ticket without any additional charges, that is cancellation or change fee is not applicable, when the same is done within 24 hours of ticketing," it added.
However, the circular mentioned that there will be no change in the normal prevailing fare and the related fare conditions on a particular flight.
The circular also stated the condition that if the departure of the flight is scheduled less than seven days from the booking date, the facility will not be applicable.
"Beyond 24 hours of initial booking time, this option is not available and the passenger has to pay the relevant cancellation/change fees for amendment," it added.
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